Jaan Paljasma | Tech Blog

Setting proper Tax rates in Magento Go can be pretty frustrating, especially if you need to set up different tax percentages settings per zip code (or zip code range). And for some reason, Magento Go does not come with the default tax settings and they don't maintain the list. Luckily, Magento Go has feature to export tax settings, edit the rates in Excel, and then import them back. Sounds great? Export existing Magento Go tax rates To export your tax file, go to  Sales  →  Tax  →  Manage Tax Zones & Rates Open the file in spreadsheet editor you like, add more tax rules and export the file back to CSV. When you export CSV from Office, then by default the CSV contents looks like normal CSV: Code,Country,State,Zip/Post Code,Rate,Zip/Post is Range,Range From,Range To,default US-CA-*-Rate 1,US,CA,*,8.5,,,, US-NY-*-Rate 1,US,NY,*,8.375,,,, However there is a catch - if you try to import the modified file, it won't work. How to import tax rate...

This morning, very popular e-Commerce SaaS platform Magento Go was experiencing major technical problems - customers' storefronts were not opening, or were constantly timing out. Their support was unable to handle overwhelming amounts of messages for quite some time, and while usually their live chat is great, this time - no help. They posted on their Support page following message: June 2, 2013 7:44:12 AM PDT  —   Some Magento Go stores are currently experiencing issues that are affecting their site. We've identified the root cause of the issue and are currently working to get all stores back up and running.  Thank you for your patience. Please check back every 30 minutes for updates. Still have questions? Please contact Tech Support (support@magento.com) Well, that was few hours after initial problem started. Now, after 6+ hours there is no change. What's most frustrating is that there is no official announcement in their Twitter account  - would be...